Food Division Technical Support Representative

Job Description

 

POSITION SUMMARY:

This role is responsible for assisting with the organization and/or development of projects, programs, research, service and sales in the Food Division; provide technical support and advice to Sales and Technical personnel and assist the Sales Force in assuring their customers maintain a high-quality cleaning and sanitation program.

REPORTS TO:

Food Division Technical Support Representative reports directly to the Food Division Director.

ESSENTIAL DUTIES:

  1. Determine and implement research and development needs.
  2. Schedule, conduct, write and present survey proposals.
  3. Assist in training Sales Force and Technical Staff.
  4. Assist in starting sanitation programs for new customers.
  5. Provide technical advice to Sales Force and customers.
  6. Assist Sales Force, Technical Staff and customers in developing sSOPs.
  7. Maintain information files: e.g. customer/sales communication, survey proposals, customer inventories, and technical information.
  8. Assist in development and testing of new products for the Food Industry.
  9. Arrange customer training programs: e.g. chemical handling and safety, and proper cleaning procedures.
  10. Assist in providing regulatory information to employees and customers.
  11. Perform various in-plant audits and assist in evaluating customers cleaning and sanitation program.
  12. Research and implement new technology relevant to Food Industry cleaning and sanitation.
  13. Participate in travel as necessary to perform essential duties and accommodate customer needs. Expected travel time is 50%.

OCCASSIONAL DUTIES:

  1. Order equipment used by customers.
  2. Arrange for repair of chemical application equipment.
  3. Assist in writing the company newsletter.
  4. Edit reports for the Sales Force.
  5. Prepare Technical Data Sheets for products in Food Division Sales.

RESPONSIBILITY AND AUTHORITY:

Each employee has the organizational freedom and authority to initiate action to prevent the occurrence of any nonconformities relating to the product, process and quality or environmental system; identify and record any problems relating to the product, process and quality or environmental system; initiate, recommend or provide solutions through designated channels; verify the implementation of solutions; control further processing, delivery or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.

EDUCATION/TRAINING AND QUALIFICATIONS REQUIRED:

Food Division Technical Support Representative will have:

  • At least a high school diploma, or its equivalent, and relevant job specific training, determined by the Company.
  • A valid state-issued driver’s license and the ability to safely operate a company vehicle, adhering to the Madison Chemical Vehicle Policy.
  • The ability and willingness to work overtime and weekend hours as required.
  • The Ability to work independently and under pressure and be able to consistently work the schedule required.
  • Excellent verbal and written communication skills and the ability to effectively communicate with the employees, management, sales representatives, technical support representatives, and customers.
  • Must be organized, accountable and self-motivated.

EXPECTATIONS OF TRAVEL:

This role requires regular in-state and out-of-state travel with some overnight stays.  Food Division Technical Support Representative should expect to travel 50% of the time.

FLEXIBILITY CLAUSE:

Employees are encouraged to inquire about new responsibilities that will benefit the company and will allow him or her to grow professionally.  Duties and responsibilities may be added, deleted or changed at any time at the discretion of the company.

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